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GraceKennedy Financial Group Launches GK ONE Mobile App in Guyana

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Guyana becomes second market following successful Jamaica debut

Georgetown, Guyana – Monday September 22, 2025 – GraceKennedy Financial Group (GKFG) today announced the launch of its innovative GK ONE Mobile App in Guyana, marking the product’s first regional expansion following its successful debut in Jamaica. The app provides a convenient way for customers to receive Western Union money transfers in their Mobile Money Guyana (MMG) accounts or any commercial bank account in the country.

The GK ONE Mobile App, available on both Google Play and the iOS App Store, allows users to download, register, and start receiving money transfers from the comfort of their homes.

Steven Whittingham, CEO of GraceKennedy Financial Group, expressed enthusiasm about the launch:

“The success of GK ONE in Jamaica has been truly remarkable, transforming how our customers receive and manage their money transfers, as well as their other financial obligations. Bringing this innovation to Guyana is a natural step for us, as we continue to expand our digital solutions across the region. Guyana is the second market we are launching in, and we are confident that GK ONE will deliver the same level of convenience and reliability that our Jamaican customers have come to trust.”

Guyanese can now receive Western Union money transfers from anywhere. The GK ONE app allows customers to transfer money received through Western Union to any commercial bank account or to an MMG wallet.

Troy Williams, GraceKennedy Money Services (GKMS) Guyana Country Manager, shared his excitement about the new service:

“The introduction of GK ONE represents a significant milestone in our mission to provide Guyanese customers with smarter, faster, and safer ways to manage their money. We are proud to offer this innovative solution and the convenience it gives to our customers in Guyana.”

For more information, visit our website at https://gy.gkmsonline.com/faq/ or contact our Customer Care Centre at 592 227-5141.

Scan to download and register for the GK ONE App:

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Gracekennedy Money Services And The Logo Are Registered Trademarks Of Gracekennedy Limited.

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To use the Direct to Bank service you have to be a registered D2B customer – registration is a quick and easy one-time activity that takes place online (for existing GKMS Western Union customers) and in-store for new customers.

 

There are three (3) Phases in the Direct to Bank (D2B) process:

Phase 1: Customer Registration.

New customers must register in-store at any GKMS Western Union. Existing GKMS Western Union customers can register online: Access the GraceKennedy Money Services website using your computer or mobile phone and fill out the required registration details. The online registration website is https://registration.gkmsonline.net.

GKMS customers will have the opportunity to enter demographic and banking information supported by pictorial proof that the information presented for verification is valid and current.

After confirming the validity of their email, customers will be able to access the online portal and navigate through the screens entering the relevant information to process their registration.

Customers are required to provide the following:

  1. Basic Info – Name, DOB.
  2. Employment Info– Place of employment and employment particulars i.e. occupation.
  3. Contact info – Current mailing address, Telephone, Cell numbers.
  4.  Primary Identification Info– National ID, Driver’s Permit or Passport.
  5.  Secondary identification Info– customer will provide a second ID type of the three options stated above.
  6. Security Info– Customer required to provide secret questions and answers to secure their account and future transactions.

  7. Document Upload– All the relevant documents required to process the application is uploaded into the system. The documents have to be verified in a separate phase of the process before the customer is able to access the service.

Phase 2: Customer Verification Process

The verification process consists of actions by GKMS to validate the authenticity of the  information provided at the Registration Stage (uploaded documents+ banking information + Demographic information). This involves matching uploaded details against information available in our internal databases as well as external National ID Verification Systems. You will be contacted by one of our team members when this step is completed.

Phase 3: Start using Direct to Bank!

Once you have been successfully registered you can start receiving Western Union money transfers in your bank account. Follow these quick steps:

  1.  Call our Contact Centre at 623-6000 the next time you are expecting a money transfer to initiate the bank transfer. Calls should be placed as soon as funds are available for collection.

  2. Tell the CSR you are registered for Direct to Bank transfers.

  3. Provide the related Money Transfer Control Number (MTCN).
  4. Enjoy the safety & convenience of having funds transferred directly into your bank account.

GKMS Digital Services

Find out more details about our Digital Registration. How to register, FAQs and more.

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